Return Policy
At ROGETI, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your product, you may return it under the following conditions:
Eligibility for Return
- Return Period: You have 15 days from the delivery date to request a return.
- Condition of Product: Items must be returned in their original condition, unused, and with all packaging and accessories included. Any product showing signs of wear or damage may not be eligible for a full refund.
Return Process
- Contact Us: Start your return by contacting our customer support team at [rogeti@outlook.com. Provide your order number and reason for the return.
- Receive Return Authorization: Our team will provide you with a return authorization number and instructions for returning your item.
- Ship the Item: Package the item securely and include the return authorization number inside the package. Ship the item back to us using a trackable shipping service.
Refunds
- Refund Method: Once we receive and inspect the returned item, we will process your refund to the original payment method within 5-7 business days.
- Restocking Fee: A restocking fee of [5%] may apply to cover processing costs.
- Shipping Fees: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
Exchanges
We currently do not offer direct exchanges. If you would like a different item, please return your original purchase for a refund and place a new order.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery for assistance with a replacement or refund.
Thank you for choosing ROGETI. We’re here to help you have a smooth and satisfying experience with our products!